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Ultimate Nourishment's Return Policy

Mission statement:

"We are dedicated to provide the best selection of products at the best prices, with exemplary customer service, to meet the needs and desires of each and every customer."

Mistakes On An Order

If Ultimate Nourishment is responsible for a mistake concerning an order you placed with us, we will absorb any cost of correcting the mistake and take immediate action to fix the problem. However, if the mistake was due to the information your supplied us when you placed your order, we reserve the right to charge the payment method used to place your order for any fees Ultimate Nourishment incurred to correct the mistake, such as address change fees instituted by the shipping courier and/or fees instituted by our distributor for corrections. To that end, please ensure that all information entered is correct during checkout.

Canceling An Order

If you decide to cancel an order placed with us, we will be able to cancel the order only if your order has not shipped and if that is the case, we will reimburse the method of payment used for your order the full amount without any additional fees. Unfortunately, if your order has already been shipped we would be unable to cancel your order. However, if the item(s) you ordered qualify for return under our return policy, you may follow our return instructions found below in the "Return Policy" section. Please note, if upon delivery of your order, your order is sent back to us via the shipping courier due to "refusal of delivery" of the package or due to the shipping courier being unable to deliver because the address submitted during the order process on our site was incorrect (customer's error), Ultimate Nourishment will credit the payment method used for your order, minus return fees (return fees listed below in the "Return Policy" section) upon receipt of your order from the shipping courier.

Product(s) damaged during shipment

Damage to products during shipping is a rare occurrence, however we know that it can happen from time to time.  Please contact Ultimate Nourishment within 48 hours of receipt of your order or we may be unable to process any type of claim for damage. You may call or e-mail to report the damage (contact information is at the top of this page).  If your order arrives with obvious shipping damage, please inform the delivery person immediately when your package is delivered. If you were unavailable at the time your order was delivered and the package was left for you, please call us immediately (within 48 hours of delivery) to report the damaged delivery. Ultimate Nourishment will make the arrangements for the shipping courier to come and perform an inspection on your behalf. Please do not tamper with the product or packaging as the shipping courier will want to visually inspect the merchandise and the packaging the damaged products arrived in.  DO NOT THROW AWAY THE BOX AND ANY PACKAGING MATERIAL THE PRODUCT(S) ARRIVED IN!  For a damage inspection, all of the packing material must be present at the time of the inspection including the shipping box and the foam shipping peanuts that were around the inner package. Without these present, we will be unable to submit a damage claim. If the item is soaked with some sort of liquid, the liquid must not be wiped off the package and/or product. The inspector must see the package exactly as it arrived for delivery. If the packaging is not available for inspection, we will be unable to credit or exchange the damaged merchandise. Lastly, please note, if there is shipping damage, the item you purchased must not be used at all. If you have used the item, you forfeit any right to a damage claim. After visual inspection by the shipping courier's inspector, and approval for a shipping damage claim, Ultimate Nourishment will be able to exchange the damaged product(s) and expedite a replacement to you. Please note: if shipping damage is not reported to Ultimate Nourishment within 14 days of receiving your item, unfortunately we are unable to file a shipping damage claim and are unable to replace the damaged item. To that end, it is imperative that any shipping damage be reported within 14 days of receiving your order.

Orders lost during shipping

If an order is lost during the shipping process, please contact Ultimate Nourishment immediately upon recognizing your order is lost. Ultimate Nourishment will immediately file a lost package claim with the shipping courier. If the order was shipped via UPS, FedEx or DHL, a package tracer can take 1 to 8 shipping days to complete. If the order was shipped via USPS, the package tracer can take up to 30 days to complete, however Ultimate Nourishment will work with you since the tracer is a much longer duration than UPS, FedEx or DHL (which is why our primary shipping method is UPS). If the package is not found during the allotted time of the package tracer, the shipping courier will approve a lost package claim and Ultimate Nourishment will ship another order to you immediately upon the approval of the claim.

Product Warranty

Please note that Ultimate Nourishment does not warranty any of the products we carry. Any and all warranties, expressed or implied, are held through the manufacturer. If upon receipt and initial usage of your product, you find the product to be defective or believe it is not functioning properly, please contact us within 48 hours and we will guide you with the manufacturer's warranty process, which includes servicing and/or replacing your product, since it would be an 'out of the box' issue. If any concerns with your product arise after a period of ownership, please contact the manufacturer directly. If you have any difficulties contacting the manufacturer, you can contact us and we would be happy to put you in touch with the manufacturer of your product. All of the manufacturers, whose products we carry, are very customer service oriented and stand behind their products.

Defective Merchandise:

Please note that if the item you received is deemed defective, the product's manufacturer will supply the necessary parts or exchange your defective item per the policy of the respective manufacturer's warranty. Ultimate Nourishment does not accept returns nor issue refunds on defective items.

Product Disclaimer

Ultimate Nourishment in no way makes any claims as to the durability, safety, desirability or function capability of any of the product items we distribute. Ultimate Nourishment also makes no claims as to any health benefit that the end user of the item may, or may not, experience concerning the use any of the products. Ultimate Nourishment, as a retailer of various manufacturer’s products, does not warranty or underwrite any product purchased though our business. All claims of warranty defects, warranty repairs or warranty replacements are solely the responsibility of the manufacturer of the product according to the warranty granted by the manufacturer. To that end, Ultimate Nourishment does not warranty any of the products we carry. Any and all warranties are held through the manufacturer. If you find a product to be defective or believe it is not functioning properly, you can contact the manufacturer of your product and they would be happy to service/replace your product, providing it is within the warranty period. If you have any difficulties contacting the manufacturer, you can contact us and we would be happy to put you in touch with the manufacturer of your product. All of the manufacturers, whose products we carry, are very customer service oriented and stand behind their products.

Return Policy

In order for us to continue to service our customers properly and not raise our prices, the following return policy is as follows:

All sales on food products are final, and food products (e.g.: anything ingestible) such as soybeans, agave nectar, sodium bisulfite, etc., are not returnable due to the propensity for tampering.

Please note, if the item has been registered for warranty with the manufacturer, we are unable to accept your return. All serial numbers must match from your original purchase.

If you decide upon receipt of your order that you wish to return any or all of the items you ordered with the exception of food products, Ultimate Nourishment will gladly accept your return within 10 calendar days of the day upon receipt of your order. Return end date can be extended to 10 days after Christmas if it is a holiday gift purchase. Please note, we can only accept returns if the equipment has not been used. "Used" includes cleaning and washing parts of the equipment, removing items and/or parts from plastic bags or plastic seal wrapping, removing stickers, etc. Additionally, you must contact us first for an approved "Return Authorization" number (RA) and we will provide instructions on how to return your order. Any returns received without the proper RA number will not be accepted for return. Please note, we can only accept a return if the equipment has not be used. Also note that the actual shipping charges charged on your order, or which Ultimate Nourishment paid on your behalf (e.g.: the "free ground shipping" offer), are non-refundable and will be deducted from the credit reimbursed. Therefore, if your order qualified for free shipping, please note that the credit reimbursed will be reduced by the actual shipping charges Ultimate Nourishment paid on your behalf. If the method of shipping was overnight, 2-day or other method which shipping cost was added to your original order's total, please note that the shipping originally paid is non-refundable and will not be eligible for credit. Additional return fees may apply and reduce the credit reimbursed, such as: any cost Ultimate Nourishment paid to receive your return (if any), any cost that the item may incur for repackaging if the original packaging materials are missing or damaged, damages, and/or replacement of missing parts. Additionally, all returns incur a 10% restocking fee ($5.00 minimum), which will be deducted from the credit reimbursed. For Excalibur Food Dehydrator returns only; please note Excalibur does charge a 're-boxing fee' of $10.00 for the 4-Tray, $12.00 for the 5-Tray and $15.00 for the 9-Tray, which would also reduce the credit reimbursed. For Champion Juicer returns only; please note Plastaket Manufacturing does charge a 're-boxing fee' of $10.00, which would also reduce the credit reimbursed. The credit remaining after any and all return fees and shipping costs are applied will be credited to the payment method used when the original order was placed. If the original order was paid via check, money order or certified cashier's check, we will mail your refund to the billing address used on your original order.

Please note, Return Authorization numbers (RA) must be written on the outside of the shipping box (NOT THE ACTUAL PRODUCT'S BOX!) and the delivery address for your return must be addressed exactly as per our instructions, which you will receive at the time you request an RA number.

Return Authorization numbers (RA) are valid only for a 30-day period commencing from the date we issued your RA number. If we do not receive your return during the 30-day period, we will consider the transaction closed and no refunds nor exchanges will be allowed. If your return arrives after the 30-day period has expired, we will call you to inquire how you would like us to ship your expired return item to you at your expense. To that end, please ensure that you ship your return timely.

Please note that we do not accept returns of equipment which have been used. If you state that the unit has not been used and Ultimate Nourishment issues an RA number but it is found upon inspection of the return that the product has been used, we will contact you to inquire how you would like us to ship your used return item to you at your expense. If this occurs, where we find the return to be used, we will be unable to refund any of your original order. To that end, please ensure that your return has not been used.

Refusal of Delivery or Incorrect Shipping Address:

If we receive a return due to refusal of delivery of the package or due to the shipping courier being unable to deliver because the address submitted during the order process on our site was incorrect (customer's error) and the shipping courier could not reroute your package therefore returned your package to us, we will issue a refund to the payment method used for the original order, minus shipping costs, and 10% restocking fee, plus any costs which we may incur to repackage the item (if any) and costs for damages (if any). The balance left over after these deductions will be reimbursed to the payment method used for your original order. We will notify you immediately that we received your refused package or misaddressed package, issue you the refund minus the fees incurred, and will close the order. Of course, if the return of the package was due to incorrect address (customer's error), you may order with us again with the correct address and we will ship your order immediately. If the misaddressed item was due to an error on Ultimate Nourishment's part, no fees will be incurred at all and we will reship and expedite the package to you at our cost.

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